At my job, I have to say this spiel every time I answer. It takes less than 4 seconds (I timed it on my watch). Is it REALLY going to kill you to wait the less than 4 seconds to let me say what my job requires me to say when I answer? I assure you, I don't want to say it any more than you want to hear it, but here's a news flash...MY JOB DOESN'T CARE! I HAVE TO SAY IT!
While we're on the subject of using phones, here's a hint. The speaker goes in your ear, and the microphone goes in front of your mouth. That way, you can hear me, and I can hear you. Any other configuration you may try WILL NOT WORK! When you speak, speak up. If I ask you to repeat yourself, say it a little slower and a little louder. See, when I ask you to repeat yourself, I didn't do it for fun. I did it because I either couldn't hear you, or couldn't understand you. So, repeating the same thing the exact same way you said it the first time 6 different times in a row doesn't fix a thing. It just frustrates and angers the both of us.
Another hint. You say goodbye before you hang up. I don't care how you say goodbye, just say something that clues me in that you are done with the conversation. That way, I don't stand there on the phone for another 15 seconds going "Hello? Are you still there?"
And lastly, when you call a business and you are rude, you irk the person that is having to put up with you. You may not care, but think about this. You are calling a business, because you need to do business with them in some way. When you are rude, the person on the other end wants to get off the phone with you as rapidly as possible, and they want to help you as little as possible. Why? BECAUSE YOU WERE RUDE! These people have to put up with people like you all day long. Think about someone else for a change. Lighten your tone, say please, and thank you, and for God's sake, let them finish talking before you start talking!
-Chris
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